Privacy Policy

We keep things simple: we collect only what the app needs to work, we never sell your information, and you can delete your account at any time.

What we collect

Account details. When you create an account we store your name, email address, and a securely hashed password. If you sign in with Apple or Google, we receive your name and email (or Apple’s private relay address) from that provider. If you save a shipping address, we keep it with your account so checkout is filled in for you; you can change or remove it in Account at any time.

Orders. When you order through Herbz, we keep a record of the order: the items, prices, shipping address, email, shipping method, and tracking information. This lets you see your order history, track packages, and buy again.

Saved items and ratings. Remedies, recipes, herbs, and products you bookmark, and any star ratings you give, are stored with your account so they sync across your devices.

Feedback. If you send feedback or report a problem, we store your message, the page it’s about, your app version and device type, and your email address if you give it so we can reply.

Reminders. Dose reminders you set are scheduled on your own device using your phone’s notifications. We don’t receive them.

Membership. Subscriptions and lifetime purchases are handled by Apple and Google and managed through RevenueCat, which receives an anonymous app user ID and your purchase receipts. We never see your card number or billing details.

What we don’t collect

We do not collect your location, contacts, photos, or health records, and we do not track you across other apps or websites. Herbz does not show third-party advertising and does not use advertising or analytics trackers.

How we use your information

We use your information to run your account, sync your saved items, confirm your membership, place and track your orders, respond to your support requests, and improve the app. We may send you occasional emails about your account, your orders, or important changes to Herbz. You can unsubscribe from non-essential emails at any time.

Shopping and payments

Products in Herbz are sold and shipped by our retail partner, Nature’s Warehouse. When you place an order, your name, email, shipping address, and the items you ordered are sent to Nature’s Warehouse so they can price, ship, and fulfill it. Their privacy policy applies to the information they receive.

You pay on Nature’s Warehouse’s secure checkout page. Herbz never sees, receives, or stores your card or payment details.

To show delivery status, Herbz reads the carrier’s public tracking page for your package. Some product links open other retailers’ websites; anything you do there is covered by that retailer’s privacy policy.

Sharing

We never sell or rent your personal information. We share it only with Nature’s Warehouse, to fulfill your orders; with Apple, Google, and RevenueCat, to manage your membership; and with the companies that host our servers, store our backups, and deliver our email — only as needed for that work. We may also disclose information if required by law.

Storage and security

Your data is stored on secure servers in the United States and protected with encryption in transit and at rest. Sign-in tokens are kept in your device’s secure storage. Server backups are kept for 30 days. No system is perfectly secure, but we work hard to protect your information.

Your choices and deleting your account

You can update your name and saved address from the Account tab, and delete your account from the same screen.

Deleting your account immediately removes your name, email, sign-in details, saved address, and saved items. We keep records of orders you placed (the items, amounts, and shipping address used) because we need them for accounting, taxes, and returns. Ratings you gave remain only as anonymous counts. Copies in our backups are erased within 30 days.

You can also email us to request a copy of your data or to ask questions about this policy.

Children

Herbz is intended for adults and is not directed at children under 13. We do not knowingly collect information from children. If you believe a child has created an account, please contact us and we will remove it.

Changes to this policy

If we make meaningful changes we will update the date at the top of this page and, where appropriate, let you know in the app or by email.

Contact us

Share A Care
support@herbz.app